Contact our team
If you need help, our support team at Fansbet is ready to assist with questions, account-related issues, technical concerns or general feedback. Reach out via live chat for quick replies, or email for account and payment queries. We can help with verification documents, withdrawals, bonus balance questions and simple troubleshooting. Use the contact page or the details below to get a prompt, practical response from our team.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +1 647 512 8390 |
| Working hours | Mon-Fri, 09:00-18:00 |
Fansbet support covers everything from slots and online casino questions to live casino and live betting queries. If you need details about active promotions, featured games, free spins or bonus balance rules, our team will explain wagering and eligibility. We also advise on payment methods like Interac and Visa Debit, expected withdrawal processing times and how to submit ID documents securely. For recent wins, account notes or responsible-gambling tools such as deposit limits and self-exclusion, contact us by chat or email. Affiliate enquiries should use the dedicated address and allow up to 48 hours for a reply.
Contact by email
Email is the best way to reach us for detailed requests, account issues, or when you need to send documents securely. Please contact [email protected] with a clear subject line and up-to-date contact details to avoid delays. Including your account ID and a brief summary helps us resolve matters faster.
Submit your enquiry
Response Time
Need help? Our support team aims to reply to routine inquiries within one business day. If your request needs account checks, KYC review or escalation, it may take longer while we investigate; complex cases typically require extra documentation or third-party checks. We’ll keep you updated and prioritize urgent safety or payment issues.
Feedback
We'd love to hear from you. Share feedback, suggestions or ideas to help us improve the site and services. Every message is reviewed carefully by our team and used to refine features, promotions and the overall user experience. Send your thoughts via the help centre or [email protected], and thanks for helping us get better.