Player Privacy Policy
This Privacy Policy explains how we collect, use, store and protect personal information when you use Fansbet’s online casino and sportsbook services. We are committed to respecting your privacy and handling your data responsibly. The sections below describe the types of information we collect, why we process it and how you can manage your privacy choices.
Types of data we collect
Personal data
When you register an account or contact us we collect personal information such as your name, date of birth, address, email, phone number and identity documents where verification is required. We also record payment details needed to process deposits and withdrawals, and any communications you send to our support team.
Technical data
We collect technical information automatically from your device and browser. This includes IP address, device type, operating system, browser version, language settings, and log data about your sessions. This information helps us keep the site secure and ensure a smooth experience on desktop and mobile.
Transactional data
Transactional data covers your account activity such as deposits, wagers, game play, bet history, wins and losses, promotions you use and support interactions. We may also keep records of identity verification checks and any responsible gambling assessments linked to your account.
How we use your information
We use personal and technical data to operate your account, process payments, verify identity and eligibility, deliver customer support, prevent fraud and comply with legal obligations. Transactional data is used to maintain accurate account records, manage disputes and tailor operational communications about your account activity. Where required, we may use information to assess responsible gambling indicators and to offer or enforce account limits.
Data protection practices
We protect data using industry-standard measures such as encryption of data in transit, access controls and secure storage systems. Access to personal information is restricted to authorised staff and service providers who need the information to perform their duties. We regularly review security practices to reduce risks related to unauthorised access, loss or misuse.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, keep you logged in, analyse site performance and personalise content. Some cookies are essential for account functionality while others support analytics and marketing. You can manage cookie settings through your browser or the cookie controls on our site.
User rights
You have the right to request access to the personal information we hold about you, to request correction of inaccurate data and to object to certain processing where applicable. You can also request restriction of processing or raise concerns about how your data is handled. We will respond to requests in line with applicable legal requirements.
Access, correction and deletion of data
If you want to view, correct or delete personal data associated with your account, contact us at [email protected]. We may need to verify your identity before making changes. Please note that in some cases we are required to retain certain records for legal or regulatory reasons and cannot delete information immediately or entirely.
Information sharing and third parties
We may share information with payment processors, identity verification services, security providers and other third parties who support our operations. We require these partners to handle data securely and only for permitted purposes. We do not sell your personal information to third parties for marketing.
Privacy policy updates
We may update this policy from time to time to reflect changes in our services or legal obligations. Material changes will be posted on our site and, where appropriate, notified to account holders. If you have questions about this Privacy Policy, contact [email protected].